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    Privacy Policy

    Privacy Policy

    We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect of the collection, management, and disclosure of your personal information.

    What is your personal information?

    When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

    What personal information do we collect and hold?

    

    Aniimalcorner, and its related bodies corporate does not sell or lease personally identifying information (such as your name, address, telephone number, bank and credit card account numbers) to non-affiliated companies or entities. Aniimalcorner does record information regarding the purchases made by customers to help us provide you with special offers and other information. Aniimalcorner may use this information to provide you with personally tailored coupons, offers or other information.

    As part of registering with us, we collect personal information about you in order for you to be able to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.

    We may also collect the following types of personal information about you:

    • name;

    • mailing or street address;

    • email address;

    • facsimile number;

    • age or birth date;

    • profession, occupation or job title;

    • IP address

    • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;

    • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and

    • information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.

    We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website, including website cookies as discussed below.

    What happens if we can’t collect your personal information?

    If you do not provide us with the personal information described above, some or all of the following may happen:

    • to provide products and services to you and to send communications requested by you;

    • to answer enquiries and provide information or advice about existing and new products or services;

    • to provide you with access to protected areas of our website;

    • to assess the performance of our website and to improve the operation of our website;

    • for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Aniimalcorner and its related bodies corporate;

    • to update our records and keep your contact details up to date;

    • to process and respond to any complaint made by you; and

    • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

    Direct marketing materials We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us in writing to Aniimalcorner@gmail.com or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list. As our customer, we may also send you email communications based on your browsing and intent behaviour while visiting our website . We tailor these messages based on the products and services you’ve browsed and/or bought from us in the past, or information we have from third parties such as Experian.

    Aniimalcorner will send relevant offers and/or information from our preferred suppliers to our members where we feel that information is of particular benefit or of interest to our members.

    We do not provide your personal information to other organisations for the purposes of direct marketing.

     

    Credit card details.

    Sensitive credit card payment details are never stored on our website or within our internal database system. All payment details are securely transmitted through an encrypted gateway in real time to our banking partner Payments Express.

    If you place your order with us over the phone or request a partial refund of an order placed, one of our Customer Experience team members will need to obtain your credit card details to process the transaction. Immediately following the call the credit card information will be destroyed.

    We will never request credit card information via email or instant messenger. These forms of communication are not secure enough for transmitting personal financial information. If you receive a request via any form other than on our website or by phone for your credit card information, please notify us immediately via the contact details below so we can notify the appropriate authority.

    Collecting Information for Users.

    IP Addresses

    Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

    Cookies

    We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

    When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

    Google Analytics

    We use Google Analytics website measurement software and systems to assist in tracking traffic patterns to and from our Website, aggregating anonymous information about visits to our Website, and randomly and anonymously surveying users of our Website. The system is used to collect information on our network such as the number of page views, the number of unique visitors, how long these visitors spend on the Website and Affiliated Websites when they do visit, and common entry and exit points into and from the Website and Affiliated Websites. Random anonymous surveys are also used to collect further information about our users.

    This non-personal information is aggregated using Google Analytics and then used by us in our analysis of the Website and Affiliated Websites. The Google Analytics data is also accessible by media organisations and research companies for the purpose of conducting industry comparisons with other websites. All our pages are coded with a small piece of Google Analytics code that is transparent to you when you read that page. The software stores a cookie in your browser (if you have enabled cookies) which contains a unique identifier to allow us to track the number of unique visitors to the Website and Affiliated Websites. This information is collected and aggregated by Google Analytics and in no way can you be identified personally and no personal information is stored about you.

    Security.

    We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

    However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

    In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

    

     

    

     

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